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Marnie Major - Neoverse with BES NV
NEOVERSE
From Bowling Newcomers to Building a Family Legacy
Marnie Major
Wagga Bowl and Entertainment Centre - Director
New South Wales, Australia
Wagga Bowl and Entertainment Centre sits right in the heart of the city, surrounded by cinemas, cafés, and bars—an ideal location for a vibrant entertainment hub. What began as a learning experience for self-described bowling novices has grown into a thriving family run business operating successfully for over thirteen years.
Their customer base is diverse: families, students, working professionals, and transitional workers—many of whom have lived in major cities like Melbourne and Sydney and bowled in some of Australia’s largest, most modern centers. That set the bar high for what guests expected from a bowling experience.
The Challenge
Marnie explained that the team wanted to elevate their center into an entertainment venue they could genuinely be proud of—one that lived up to the expectations of guests accustomed to big city bowling. Their vision centered on creating an experience that was exciting, intuitive, and memorable, keeping guests engaged while ensuring all technology worked seamlessly together and the center could grow with customer demand. And as a family owned business, every decision had to be smart, sustainable, and capable of delivering meaningful impact. “We really want to make sure that we give our customers what they really want,” Marnie emphasizes.
The Solution
“Wagga Bowl is a family-run business, so every decision we make for the center is something that we really give a lot of thought to,” Marnie states. To stay competitive and continually reinvent themselves, Wagga Bowl chose the BES NV scoring and entertainment system and Neoverse LED Wall. A decision Marnie describes as one of their best financial moves and one that has “really transformed our space.”
Marnie notes the installation was smooth and completed in about a week, with minimal disruption to customers. She is also proud that they are standing out, bringing something unique to her community.
“It’s really put little old Wagga on the map…taken us to new heights. We’re providing something locally here in Wagga that you can’t get in larger metro cities like Sydney and Melbourne. We’re the first ones to do it,” Marnie shares.