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Be Contagious - Seeds of Success Podcast (Ep. 90)
Be Contagious - Seeds of Success Podcast (Ep. 90)
How leadership behavior influences staff performance and guest experience within bowling centers and entertainment facilities?
What does “contagious” mean? It's proven that attitude, behaviors, and work habits spread within an organization. In a business environment, particularly in bowling centers, employees closely observe the actions and attitudes of managers and owners.
In "Be Contagious" Seeds of Success podcast Dottie shares that leaders who consistently demonstrate enthusiasm, professionalism, punctuality, and belief in their product set a visible standard for their teams. When managers show excitement about the guest experience and the services offered, that mindset is often adopted by employees. Orly agrees, sharing that enthusiasm from leadership makes staff more willing to engage, participate in projects, and take pride in their work.
It's acknowledged that you can also calculate the impact of negative behavior. Negativity can spread as easily as positivity, sometimes more quickly. If leaders display frustration, disengagement, or poor habits, employees may mirror those behaviors. The hosts stress that this makes self-awareness and accountability critical for anyone in a leadership role.
A significant portion of the episode focuses on leading by example through everyday actions. San Martin explains that simple behaviors, such as greeting guests, maintaining positive body language, or helping with basic tasks like cleaning tables or picking up trash, send a clear message to staff.
Leadership is not limited to verbal direction. Instead, it is demonstrated through consistent actions that reflect the standards expected from the team. When bowling center's staff members see managers actively supporting operations and guests, they are more likely to adopt the same level of care and responsibility.
Be aware, that bowling center leaders are role models, whether they intend to be or not. Employees and guests observe how leaders handle challenges, interact with others, and represent the business. These observations shape workplace culture and influence how the brand is perceived.
Conclusions
Bowling centers should recognize that leadership behavior directly influences staff and guest experience. Enthusiasm, professionalism, and positive daily actions from managers and owners tend to be reflected by employees and noticed by customers. Bowling centers should encourage leaders to consistently model the standards they expect, address negative behaviors promptly, and lead by example in both attitude and action to support a positive operational culture.
Listen to the full Podcast Episode "Be Contagious" – Seeds of Success Podcast (Ep. 90) here:
Seeds of Success Podcast
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